Shipping policy

At Avenostore, we aim to provide a transparent and reliable shipping experience. Please review our shipping terms below.

1. Shipping Costs
Standard Shipping: Free Shipping For All Orders

2. Order Processing & Transit Times
Our total delivery time is split into two parts: Processing Time and Transit Time.

Order Cut-off Time: 2:00 PM (GMT)

Order Processing Time:  1–3 business days (Monday – Friday)

Transit Time: 5–8 business days (Monday – Friday)

Total Estimated Delivery Time:  6–11 business days.

3. Shipping Destinations
We currently ship to: United. Kingdom Only
Note: We do not ship to P.O. Boxes or Military Bases.

4. Tracking Information
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can track your package via our Track Your Order page or the carrier's website.

5. Delivery Delays & Issues
While we strive to meet all delivery timelines, occasionally delays may occur due to carrier issues or customs. If your package is significantly delayed, please contact us at support@avenostore.shop

6. Damaged Packages

Damaged or Incorrect Items — Step-by-Step Procedure

If your item arrives damaged, defective, or is not what you ordered, please follow these steps:

1. Report within 48 hours: Email support@avenostore.shop within 48 hours of delivery. Include your order number in the subject line.

2. Send photos: Attach clear photos of the damaged item and its packaging. This allows us to assess the issue immediately.

3. We'll send a pre-paid return label: Once we've reviewed your photos, we will email you a return label within 1 business day. You will not pay anything to return the item.

4. Choose your resolution: Tell us whether you'd prefer a full refund or a replacement. We'll confirm your choice by email.

5. Refund or replacement issued: Once we receive and verify the returned item, your refund will be processed to your original payment method within 14 days, or your replacement will be dispatched within 2 business days.

Note: We reserve the right to request photographic evidence before issuing a pre-paid label. This protects both parties and ensures a fair process.

Contact Information

Address. : Avenostore 35 Luke Street, London EC2A 4LH, United Kingdom
Phone :  📞 +44 1223 776089
Email : 📧 support@avenostore.shop

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)