Refund policy
At Avenostore, customer satisfaction is important to us.
30-Day Free Returns
Customers may return items within 30 days of delivery. Returns are free within the United Kingdom.
Return Conditions
- Item must be unused
- Item must be in original condition
- Original packaging and tags must be included
How to Request a Return
To request a return, please contact our support team and provide your order number.
Return Address: Avenostore, 35 Luke Street, London EC2A 4LH, United Kingdom, Returns are completely free within the United Kingdom.
Restocking Fees: We do not charge any restocking fees.
Phone: +44 1223 776089
Refund Processing
After the returned item is received and inspected, refunds will be issued to the original payment method within 14 days.
Damaged or Incorrect Items
If your item arrives damaged, defective, or is not what you ordered, please follow these steps:
1. Report within 48 hours: Email support@avenostore.shop within 48 hours of delivery. Include your order number in the subject line.
2. Send photos: Attach clear photos of the damaged item and its packaging. This allows us to assess the issue immediately.
3. We'll send a pre-paid return label: Once we've reviewed your photos, we will email you a pre-paid Royal Mail return label within 1 business day. You will not pay anything to return the item.
4. Choose your resolution: Tell us whether you'd prefer a full refund or a replacement. We'll confirm your choice by email.
5. Refund or replacement issued: Once we receive and verify the returned item, your refund will be processed to your original payment method within 14 days, or your replacement will be dispatched within 2 business days.
Note: We reserve the right to request photographic evidence before issuing a pre-paid label. This protects both parties and ensures a fair process.
Business Address
35 Luke Street,
London EC2A 4LH,
United Kingdom
Phone: +441223776089
Email: support@avenostore.shop
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)